outsource help desk support

AE Techsupport expert admin manage your help desk support, Our phone support available 24/7, and provide instant solution of ongoing issues. our SLA time for L1 support within 30 mins.

      How we Support

24/7 critical support

Handle server critical ongoing issue with the help of our help desk support.
We promise our client to provide 100% services uptime and restore error very quickly.

Services critical situation

Server performance issue and services interrupted situation.
Our goal to identify the issue and recover it very quickly.

Crash recovery Solution

Sometimes sudden system reboot situation can be interrupted your server OS or important data. We help our customer to restore important data, database crash, system mailbox repairs, etc.

Software deployment

We help our customer to deploy the new application on the running server without any downtime.

Performance tuning assistance

We optimized performance tunning of services, and change the default value of services configuration file,
Allocate enough resources of required services.

Application Security

AE Techsupport provides multi-layer security for application, We guide our customer to use the strong method apply on server. like server Firewall, OS and Application security.

Licensing support

We help our customer to migrate licensing software from one server to another.
or help any alternate method which can suite for you.

How it works

We give 100% delivered accuracy of our work, and answering our customer queries instantly. Our experienced and skilled engineer are always ready to give support and solution.

We monitor your live servers 24/7 so that we can centralize monitor your all live servers and applications, and we could know the ongoing server.

Our expert administrator accept the ticket and start work ongoing issue, Analyze the server log
and fix it quickly.

Our responsibility to audit Servers regularly and solves performance, security or other issues to minimize any unplanned outage.

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